Cancelation and Returns

Stuff Happens! And we understand, so we are willing to work with anyone - within reason of course.

We want you to be happy and successful in your beekeeping journey, so we do our best to provide the best bees, supplies and information that we can. However, there are things that can happen that cause plans to change - yours or ours. Since we have been in the Ag business for many years, we have learned to be flexible and expect the unexpected. Know that we are always here to help and/or adjust as needed with any issue that may arise... on our end or yours.

Satisfaction Policy

We are proud of our bees and our team of beekeepers, so we stand behind our bees with the following promise:

Our company's pledge to our customers is that if they are not satisfied with a product or service, our company will provide a remedy, such as a refund or replacement. This promise reassures our customers they are making a risk-free investment, and demonstrates our company's commitment to quality and customer expectations. The customer must act responsibly and report any problems or issues they feel dissatisfied about in a timely fashion. We have a simple 72 hour "soft" deadline. If there is something wrong within 3 days, we'll take care of the problem. Waiting longer that a few days to report a problem is not considered reasonable with livestock, because too many things can happen after the bees left our yards. Pesticide exposure, for example. But if there is an issue, 3 days or more, let us know and we'll work to figure out a fair and reasonable solution for everyone involved.

We double check all Hives and Nucs prior to labeling them "ready for pick up". We have an experienced crew and rarely have issues, but we are human and prone to make mistakes. And of course bees are live animals and prone to change from one day to the next. Therefore we have the following policy and will replace or exchange a colony if we are notified of an issue right away. Please note that waiting more than a week to report an issue, is not considered right away.

Cancellation, Refund and Return Policy:

Honey bees are livestock, therefore they are subject to conditions and other factors that effect their health such as; diseases, pesticides, temperatures, etc. and since we have no control over the conditions the bees are subjected to once they leave our property, we can not be responsible for incidents or accidents after they leave our possession. For these reasons, you are more than welcome to do hive inspections before leaving our property.

We will open each hive or nuc with you and show you the queen if you feel the need, but be aware that the hives are closed the night before so the bees are all contained and ready for pick up. Opening hives to inspect them before transporting to your location will result in several bees flying off the nest during inspection. Most folks that have bought from us before waive this option because they are confident the hives are fine and know that we stand behind our bees.

Should you decide to waive the pick up day inspection, we simply ask that you please report any issues within 72 hours of picking up your bees. We will be glad to review any issues and make corrections as needed. For anyone with a long way to travel, like more than hour away, we prefer to check everything with you before you leave our property.

Since we must make all necessary arrangements and commitments to secure everything needed to fill orders, from equipment to reserving bees to securing queens from preferred out of state breeders, etc., we have the following cancellation policy:

Cancellation of Orders: All cancellations for refunds must be requested in writing (eMail) within seven (7) days from the time the order is placed. A 10% processing fee may be applied to all cancellation requests filled after the seventh day of the order and will be processed as time permits.

Returns for Supplies and Gear: If there is any issue with any equipment, supplies or gear, please let us know within seven (7) days of the receipt of the product and we will arrange for an exchange. All requests for a refund filled after this time are subject to a 10% restocking fee.