This page is in the reconstruction and update phase... more information and edits are in progress. Check back soon. Target site update completion 9/20/25
We're still working on this section, but do have many active links and linked pages ready for viewing.
Embedded Files
Website Help
Website Help
We are in the process of uploading an updated version of our site this week, in mid September, and hope to be complete before the first of October. Additions and alterations include an easier to navigate menu system (the 3 bars for mobile devices) and more information in the 411 section than the older desktop version of our site.
Help and basic information about using this new version of our website can be found below, please Contact Us if you experience any problems with placing an order. We have a slightly different Ordering Process, and an entirely new FAQs & How To section, but we are still adding to this area, so if things are not obvious and easy to follow, please use the links below to find help in these areas.
Honey Bee Help
Honey Bee Help
Help with honey bee related questions, like Locating Queens, for example, should be just a click or tap away using the search tool or surfing the Educational department.
The new FAQs & How To section of the Educational department has a table of contents and menu system showing multiple pages with articles about some of the more common and frequently asked question topics. This section is a work in progress, but many pages are active and more are being activated daily.
Check the Bee Pick Up Day FAQs if you have questions about picking up and/or transporting bees.
However, if you need assistance with something not listed, please Contact Us with your question or situation of concern.
What's New?
What's New?
The Search Our Website Option
The Search Our Website Option
Search our site - Using the Search Bar - Magnifying Glass
"Desktop mode" users should see the search bar option magnifying glass icon (see attached) at the top right of the screen in both Portrait and Landscape orientation. Examples 1 & 3
Example 2 shows that Mobile users may have to turn/rotate the device (temporarily) to landscape mode to access the search bar.
Sample 4 shows no magnifying glass on a phone until it is either turned sideways or have the "Desktop site" option turned on.
The reason the search bar might appear in landscape mode is due to the website's responsive design. To fit on a smaller vertical screen, this website, using Google Sites, is hiding elements like the search bar within a menu. By rotating to a wider, horizontal view, the site's layout expands and makes the hidden elements visible again.
For Help with ...
- Locating the Pick Up Date for orders and/or classes, then Selecting from the Options available for that date, add Contact Information, then use the "Add to Cart" button to confirm and continue shopping.
For Help with ...
Change or Accept the Number of items desired in the Shopping Cart Page and Continue Shopping or Check out "as guest" or with a PayPal account.
We want our customers to be successful and enjoy beekeeping, so we do what we can to help. We get calls daily with questions that range from "what should I do for winter?" to "why did my hive abscond?" While we can offer some suggestions and attempt to help understand the fundamentals, the truth is, there are far too many variables in the craft of beekeeping and the world in general to have any "one size fits all" set of answers to most of the questions. So we compiled the FAQs & How To sections to offer some guidance and have put together multiple pages of reference material and links to additional trusted resources.
We want our customers to be successful and enjoy beekeeping, so we do what we can to help. We get calls daily with questions that range from "what should I do for winter?" to "why did my hive abscond?" While we can offer some suggestions and attempt to help understand the fundamentals, the truth is, there are far too many variables in the craft of beekeeping and the world in general to have any "one size fits all" set of answers to most of the questions. So we compiled the FAQs & How To sections to offer some guidance and have put together multiple pages of reference material and links to additional trusted resources.
Through careful observation & continued education, the gratification of understanding can be achieved.
Satisfaction Promise, Cancellation, Refund and Return Policy
Satisfaction Promise, Cancellation, Refund and Return Policy
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