Ordering Agreement

Click Here for detailed instructions - The Do's & Do Not's and a sample of the email you will receive the Monday before your scheduled pickup date:

Updated: January 2023

Please carefully review the information below and follow the instructions on the "Thank you for your order" page you will see once your payment has been processed. Please save the receipt confirmation email you receive after your payment is complete. Look for an email message with "Receipt for Your Payment to The Bee Place" in the Subject line and service@paypal.com in the "From" field and save / print if needed  for your records. Since we use PayPal a secure message will be sent from our account to you with the details about the payment that processed and confirm the payment on our behalf.

The process for ordering honey bees and supplies is as follows:
Please read this entire section before placing an order. By placing an order for bees, you are acknowledging and agreeing to this process.
First off, please add beekeeper@thebeeplace.com and service@paypal.com to your email contacts. Otherwise you may not notice a message from us for scheduling your pickup appointment, as some service providers filter bulk email automatically. Always check your spam/junk mail folder for missing notices. Secondly, do not rely on Google to get you to the correct location ... until after you receive an address from us the week of your pick up appointment scheduling. Be aware that searching for us on Google may not take you to the correct location for bee pick up and classes.

The FAQs & Summer Bees pages also contains important information and is good to review and understand prior to transporting bees in the heat.
This is an evolving process that we have found works best for everyone - mainly the bees.

1. Select the item format, the genetics and pickup date that will best suit your needs and schedule.
        (Please visit
Honey Bees For Sale and FAQs, Types of Bees pages for details.)

2. Once decided on an item, please include the email address you wish for us to use to contact you to schedule your appointment for pickup. (we only need your contact information on the first item you add to your cart)
Then use the item's "Add to Cart" button to place an item of your choice into the virtual shopping cart.  You will have the option to increase the number of each item on the shopping cart page. You will also have the option to "continue shopping" after adding an item to your cart. Once you have everything in the cart for the order, proceed to the payment options as described below.

3. Pay for your order using your choice of either a.) PayPal account balance, or b.) any major credit card (if you do not have or do not wish to use a PayPal balance). Since all of our website payments go through the highly secure PayPal system, you will receive an email receipt for your order with the details itemized. Please check your receipt for accuracy and to make sure your payment covered everything you intend to purchase. For security reasons, we never see your personal information or card number. We will contact you using the email address you provide if we have any questions.

4. We will contact you the Monday before your pick up and/or class date after we get the current local weather forecast for the weekend ahead and determine the best of our locations to use for pick up. We will then send an email to provide any special information and to schedule your appointment time. Responding to this email request within 48 hours will allow us ample time to complete appointments and prepare orders so everything is ready and goes as smoothly as possible when you arrive.
If we do not get a reply within 48 hours, we may need to reschedule your order pickup for a later date. If you do not receive your appointment email by the end of business on the Monday prior to your pickup date, please check your spam or junk mail folder. If you still do not have a message from us, please contact us on Tuesday to schedule your appointment time. Since we have multiple locations and we do not want you to end up at the wrong address, we DO NOT provide the address until we can confirm your appointment.

5. When we receive your reply, we will provide the address and basic pickup information. Please understand that the address is not on our website and a Google search may take you to the wrong location - please be patient and follow the above steps to avoid complications.

Please note: If you are not a seasoned beekeeper and have multiple questions about taking care of your bees, please order and plan to attend the Beekeeping Class. While we love to talk about bees and we realize new beekeepers have a lot of questions, we also realize the question and answer sessions can get lengthy and cause delays in loading orders for other customers. Therefore, we offer a low priced Beekeeping Basics group class where all of your questions can be answered as well as getting some hands on experience over an active hive. We also invite you to visit the Honey Bee Educational Information & Resources page for basic information and links to videos and downloads you will find helpful when starting down the path of keeping bees.

Also note: We also offer Beekeeping Supplies, that we can have ready when you pick up your bees - as long as you order the supplies when you order your bees. Keep in mind that in the spring, the beekeeping suppliers are like stores at the mall during Christmas shopping season. Ordering several months in advance is advisable. Many items are sold out and/or backordered during peak seasons. Waiting to place an order may result in waiting to pickup an order.

We double check all hives and nucs prior to marking them ready for pick up and rarely have issues, but we are human and prone to mistakes and bees are live animals and prone to change from one day to the next. Therefore we have the following policy and will replace or exchange a colony if we are notified of an issue right away. Waiting more than a week to report an issue is not considered right away.

Cancellation, Refund and Return Policy:

     Honey bees are livestock, therefore they are subject to conditions and other factors that effect their health such as; diseases, pesticides, temperatures, etc. and since we have no control over the conditions the bees are subjected to once they leave our property, we can not be responsible for incidents or accidents after they leave our possession. For these reasons, you are more than welcome to do hive inspections before leaving our property.

    Should you decide to waive the pick up day inspection, we simply ask that you please report any issues within 48 hours of receiving your bees.

     Since we must make all necessary arrangements and commitments to secure everything needed to fill orders, from equipment to reserving bees to securing queens from preferred out of state breeders, etc., we have the following cancellation policy:

Cancellation of Orders: All cancellations for refunds must be requested in writing within seven (7) days from the time the order is placed. A 10% processing fee will be applied to all cancellation requests filled after the seventh day of the order and will be processed as time permits.

Returns for Supplies and Gear: If there is any issue with any equipment, supplies or gear, please let us know within seven (7) days of the receipt of the product and we will arrange for an exchange. All requests for a refund filled after this time are subject to a 10% restocking fee.

Click Here for detailed instructions - The Do's & Do Not's and a sample of the email you will receive the Monday before your scheduled pickup date:

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