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We double check all hives and nucs prior to marking them ready for pick up and rarely have issues, but we are human and prone to mistakes and bees are live animals and prone to change from one day to the next. Therefore we have the following policy and will replace or exchange a colony if we are notified of an issue right away. Waiting more than a week to report an issue is not considered right away.
Cancellation, Refund and Return Policy:
     Honey bees are livestock, therefore they are subject to conditions and other factors that effect their health such as; diseases, pesticides, temperatures, etc. and since we have no control over the conditions the bees are subjected to once they leave our property, we can not be responsible for incidents or accidents after they leave our possession. For these reasons, under normal conditions, we recommended hive inspections before loading and leaving our property and signing off on the order received documents.
    However, with COVID-19 safety concerns, we will honor and respect and waive the pick up day inspections and ask that you please report any issues within 48 hours of receiving your bees. For anyone that has a long way to travel, we would prefer to go through the hives before you leave so in the event of an issue, we can correct it prior to leaving with your order.
     Since we must make all necessary arrangements and commitments to secure everything needed to fill orders, from equipment to reserving bees to securing queens from preferred out of state breeders, etc., we have the following cancellation policy:

Cancellation of Orders: All cancellations for refunds must be requested in writing within seven (7) days from the time the order is placed. A 10% processing fee will be applied to all cancellation requests filled after the seventh day of the order and will be processed as time permits.

Returns for Supplies and Gear: If there is any issue with any equipment, supplies or gear, please let us know within seven (7) days of the receipt of the product and we will arrange for an exchange. All requests for a refund filled after this time are subject to a 10% restocking fee.



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